Baylie Sullins

Brenham, TX

I was seeking to get a business quote for a startup company with no prior history. I can't say enough positive things about Brian. I came to Brian through a referral from my personal insurance agent. I was seeking to get a business quote for a startup company with no prior history. Brian was so helpful and kind from the beginning. He sought to understand the business and what we did. Brian worked hard to get me quotes, I however received a quote that was $4K less with another major insurance player so I proceeded to work with them. I experienced poor customer service, no appreciation for my business and a lengthy process trying to get the policies written. It was at this time I went back to Brian to see if he could at all still help me and possibly match this quote. Brian did not shun me, he welcomed me back and worked hard to get a new revised quote for me with equal coverage of the quote I had received from the other company. Brian not only got me the coverage but bettered my worker's comp quote and did all of this in a week. Something that the other insurance company(USI) was unable to accomplish in a month. Thank you Brian for your outstanding character, your persistence to advocate for me and my company and your amazing customer service. First time business owners encounter so many challenges and obstacles but you made insurance pleasant.

LUBBOCK, TX

They were having issues with another carrier always losing their certificate of insurance. Thankfully, we can issue certificates very quickly, so it has never been a problem to get him a fresh copy of his certificate over to this particular client whenever he’s ready to get paid. I’m just glad to help him get what he needs.

Alvarado, TX

Becky tried to make her normal payment through her carrier's online phone system and found out that her payment from last month had apparently not gone through. She wasn't sure how it had happened, since she had a confirmation number from the system. But Becky just had eye surgery and wasn't able to see like she normally would. She called me for some help to find out where her payment went. I did some work on the back end for her, was able to get her late fee removed, helped her get all of the payments made, and her policy back to normal. I let her know next time she needs to make a payment, she can just give me a call and I'll get it taken care of for her so she doesn't have to worry about it happening again.