Baylie Sullins

A Personal Auto Client contacted the agency confused about the agent/insurance company dynamic and unclear about his payments. The agency explained the roles of the agent and Progressive in a way the client could understand, reviewed his payments, and sent the details via email. The client was thankful and gained a clearer understanding of the situation.

A Commercial Plumbing Company contacted the agency requesting assistance with obtaining a Certificate of Insurance and needed it expedited. The agency verified the policy information, confirmed the certificate holder details, and promptly emailed the COI. The client was pleased with the quick assistance and expressed appreciation for the timely response.

A Commercial Plumbing Company contacted the agency needing review and explanation of their commercial audit invoice. The agency clarified how the charges were calculated and the reasons for the invoice issuance. The client understood the audit process and subsequently paid the invoice in full.

An Event Services Company contacted the agency after realizing that the business name was incorrect on the application and Certificate of Insurance following binding. The agency coordinated with Hudson and the client to correct the business name and issued an updated COI and state certificate. The client was pleased with the quick and smooth resolution.

A Commercial Plumbing Company contacted the agency concerned about being rated correctly and wanting to avoid overpaying if their business volume was lower than in previous years. The agency reviewed the rating information, suggested lowering it by approximately 20%, and advised that adjustments could be made during the policy term, with any difference payable at audit. The client was very happy and appreciative of the guidance to ensure proper coverage.

A Home Remodeling Company contacted the agency after identifying a subcontractor limitation on their policy that could have caused issues due to extensive use of subcontractors. The agency reviewed the policy, requested the carrier to remove the limitation and an additional problematic exclusion, and coordinated with the client to ensure the changes were applied. The client was very thankful that the policy did not need to be rewritten.

A Service Company contacted the agency after providing new Gross Sales figures and requested a Mid-Term quote reflecting those changes. The agency reviewed the updated Gross Sales information, adjusted the policy data, and requested a Mid-Term Quote from the carrier to reflect the new exposure. The client appreciated the review and the timely quote, which allowed them to see the impact before the end-of-year audit.

A Commercial Plumbing Company contacted the agency needing an immediate Certificate of Insurance to meet a municipality’s project requirements. The agency verified the policy was active and guided the client in accessing the portal to generate the certificate instantly. The client was very appreciative of the prompt assistance and relieved to have the certificate immediately.

A Commercial Services Company contacted the agency to confirm that all documents and photos from a recent inspection were received by the company to prevent cancellation. The agency verified with the underwriter that one signed document was still required, requested it, emailed it to the client for completion, and ensured the inspection file could be closed. The client appreciated the follow-up, which helped resolve the issue quickly.

A Construction Services Company contacted the agency because they could not pull permits due to an expired Certificate of Insurance with the state. The agency verified the policy was active, updated the TSBPE certificate, sent it to the client and the state, and advised the client to upload it to the state portal for faster processing. The client was very thankful for the prompt assistance.

A Commercial Plumbing Company contacted the agency expressing frustration that tools and equipment stolen last year were not covered under their existing Progressive policies. The agency provided a quote for a standalone equipment policy to offer future protection, which the client accepted.

A Property Management Company contacted the agency to determine if their premium could be lowered and questioned whether their rating information was too high. The agency reviewed their policy in detail, recalculated their rating factors with adjusted figures while on the call, and explained the differences. The customer was pleased to save some money during a slower business period.

A Real Estate Development Company contacted the agency after learning last minute that their main certificate holder had updated insurance requirements that were not previously communicated. The agency collaborated with the customer and the MGA/carrier to obtain an updated quote that included the necessary endorsement requested by the additional insured. The customer was very appreciative that the issue was resolved quickly and the updated certificate was provided in time to prevent a lapse.

A Personal Auto Client contacted the agency because their policy was in danger of cancelling due to a renewal payment not being received by the carrier. The agency investigated with the mortgage company, confirmed that the payment had been sent on time, and discovered the insurance company had posted it to the wrong account. The funds were rerouted, the policy was secured, and the client remained unaware of any issue, avoiding unnecessary stress.

A Plumbing Contractor contacted the agency after their renewal premium increased by approximately 40%, creating concern that they would not be able to afford the policy. The agency worked with multiple MGAs to obtain a more competitive quote that aligned with the customer’s budget. This resulted in a savings of around $9,000 and allowed the customer to renew and remain with the agency for another year.

I coordinated with the customer and the insurance carrier to switch their payment plan from 4-pay to 12-pay. Additionally, I set the customer up on autopay to help automate and simplify their payments. The customer was very thankful for the assistance and expressed relief that their payments were now easier to manage. The new setup allows them to handle their premium payments more effectively without stress.

I collaborated with the customer and the general agency to address the issue and worked directly with the carrier to request a backdated reinstatement. The carrier agreed to reinstate the policy with no lapse, pending only a signed no-loss statement from the customer. The customer was relieved and pleased that we were able to quickly resolve the issue and restore their coverage without interruption. They were especially grateful that the renewal offer was preserved and their operations could continue without risk.

I worked with several managing general agencies to gather underwriting information and submit detailed applications in search of better coverage options. After diligent effort, I was able to secure a quote that balanced both coverage needs and affordability for the client. The customer was grateful for the dedication and solutions provided to overcome a difficult renewal situation. They were so appreciative that they offered to transfer a separate policy for another business entity to us as well.

I reviewed the renewal quote with the customer and guided them through the payment process over the phone to ensure a smooth transaction. After the policy was reinstated, I assisted with setting up ongoing payment processing to prevent future lapses. The customer was thankful for the timely reminder and help in getting their coverage back in place. They also agreed to have us quote their commercial auto and general liability policies later in the year.

I reviewed their account to confirm that her policies were active, verified all certificate details for accuracy, and promptly issued the COI. I sent it directly to them and CC’d the certificate holder to make sure everyone had the correct documentation. The customer was pleased with the fast turnaround and grateful that the COI was delivered quickly. With the certificate submitted, they are now able to receive payment without further delay.

I reviewed their file to confirm that their policy was active and ensured all information was in order. Once confirmed, I created and promptly sent out the updated Certificate of Insurance to satisfy their permit requirements. The customer was grateful for my assistance in getting the certificate sent quickly. They can now move forward with submitting their permit application and avoid further delays in their work.

I assisted with getting their policy renewed promptly and coordinated with the processing team to have the certificates issued in the coming days. Additionally, I informed the customer about the client center portal where they can access certificates anytime after the renewal. The customer was grateful for the assistance and expressed thanks for the timely help. They said they would watch for the certificates and appreciated the information about accessing them online.

I promptly gathered all necessary certificate holder information and prepared the Certificate of Insurance. I then sent it over to the customer as quickly as possible to meet their tight deadline. The customer was very thankful for the quick turnaround and appreciated the timely support. This enabled them to proceed with their bid without any delay.

I verified that the customer’s insurance policy was active and checked that the state certificate of insurance (COI) had been properly filed. I then resent the COI to the Texas State Board of Plumbing Examiners (TSBPE) and copied the customer to ensure they had the documentation promptly. The customer expressed gratitude for the quick assistance and was pleased that the necessary paperwork was sent to the right authority without delay. This allowed them to proceed with their permit application smoothly.

I quoted the increase over the phone, explained the next steps, collected signatures and payment, confirmed the policy change, and had updated certificates issued and sent within an hour. The customer was very happy and thankful for the quick and efficient service. They are now able to fulfill their contract requirements.

I reviewed their rating information and explained that premiums are based on projected revenue. We agreed to lower the gross receipts projection for the upcoming term to provide some premium relief, with the option to adjust mid-term if their business increases. They thanked me for finding a practical solution and appreciated that the updated application and quote now better reflect their business. They were happy to move forward with a lower premium.

I took their payment over the phone to ensure continuous coverage and avoid any interruption. I also provided the carrier's contact information and directed them to the correct department so they could get assistance resetting their account. They were thankful for the support with both the payment and login issue. With everything resolved, their policy was successfully renewed.

I assisted the customer in getting their past due payment handled and offered to help set up autopay to prevent billing issues moving forward. We walked through the process together and ensured it was completed correctly. The customer was happy to have autopay set up so they no longer has to worry about making manual payments each month. They appreciated the support in resolving the issue quickly.

I reviewed their account and verified the policy status on the carrier’s website to confirm that they did in fact have active coverage. I then sent their ID card to them via both text and email for convenience. They thanked me for handling the situation so quickly and for easing their concerns. They were relieved to have the proof of insurance in hand to move forward with registration.

I discussed several options with them and they decided to increase their deductible from $1,000 to $5,000. I obtained updated quotes reflecting the change and reviewed the savings with them. The customer was thankful for my help and was happy to save $1,000 with the new deductible. They appreciated the effort to find a cost-effective solution.

I reviewed the contract requirements and identified the missing coverages. I connected them with a senior agent to begin the quoting process, helped gather the needed information, and also suggested working with the certificate holder to potentially negotiate terms. They were able to resolve the contract requirements using their existing coverages and is now set to be paid for the job. They were happy with the support and thankful for the guidance.

I took over the task and created a complex master certificate for the customer to ensure everything was accurate and ready in time. I made sure all requirements were met and handled it personally since I had recently worked on her renewals.

The customer was extremely thankful for the prompt help and the time I dedicated to resolving her issue. They were so happy that they even left a glowing Google review for the service they received.

I contacted the carrier to find out what steps were required for reinstatement. Then, I provided the customer with the necessary policy and contact information so he could complete the process. The customer was very thankful that I took the initiative to call on their behalf. They appreciated the support and was able to move forward with reinstating their coverage.

I verified that the policy was active and confirmed the certificate holder information. I then sent the certificate to both the holder and the customer promptly. The customer was thankful for the fast turnaround and appreciated having the certificate in hand so quickly.

I collected all updated information from the customer that aligned with the inspection findings. Using this, I secured a new quote with sufficient time to prevent any lapse in coverage. The customer accepted the rewrite and now has a policy that better reflects their current operations. They are satisfied with the updated coverage tailored to their needs.

I shopped their policies around, compared multiple quotes, and updated their rating information accordingly. I was able to get fair and accurate quotes for all three of their policies. The customer was grateful for the assistance and ultimately renewed all three policies with confidence. They appreciated the thoroughness and value provided.

I carefully reviewed the application with the customer to verify all details and confirm it accurately represented their operations. I also ensured they had all necessary coverages for their business before securing a requote and updated policy. The customer was very thankful for the thoroughness and care taken to make sure they had the correct coverage. They felt confident and well-protected moving forward.

I shopped their excess policy with other carriers to compare rates and coverage options. I explained that the increase was tied to a rise in their general liability premium, which directly affected their excess policy pricing based on rating factors. The customer appreciated the time I took to review everything thoroughly and was satisfied with the explanation. They proceeded to renew the policy confidently.

I reviewed the policy to confirm all coverages were active and in good standing. Then, I collected the certificate holder details and promptly issued the certificate. The customer appreciated the quick response and was able to move forward with the project without delay. He was thankful for the efficient support.

I reviewed the certificate with the customer to confirm all information was accurate and complete. Once verified, I sent the document to them for use in their renewal process. They thanked me for the fast and accurate assistance. The customer was relieved everything was handled correctly and efficiently.

I reviewed the account to confirm the policy was active and in good standing. Then, I prepared and sent the certificate using the holder information the customer provided. The customer was thankful for the quick help and was glad to have the certificate sent without delay. Everything was handled smoothly and efficiently.

I confirmed that his policy was active and promptly sent out the certificate of insurance. I also looked up his account with Progressive and provided details on his next payment amount and due date. The customer thanked me for the helpful information and for quickly sending the COI. He appreciated having everything clarified in one call.

I reviewed the customer’s account to confirm the policy was active and collected the certificate holder details. I then generated and sent the certificate promptly. The customer thanked me for the quick turnaround and was pleased with how efficiently it was handled.

I verified that their policy was active and gathered the certificate holder’s information. Once everything was confirmed, I generated and sent the COI right away. The customer was thankful for the fast help and appreciated that the certificate was sent without delay. It allowed them to move forward with their project on schedule.

I contacted the MGA managing their policy to see if we could endorse their current General Liability to include cyber liability, but was informed it wasn’t possible. Instead, I arranged for a cyber liability quote to be started with the information we had and escalated the situation to a senior agent for further handling. The customer was pleased with the swift response and felt reassured knowing we were actively working on their request. They purchased the cyber liability policy the same day.

I introduced her to the client center and sent over the YouTube walkthrough video so she could generate the certificates herself. This way, she didn’t have to figure it out alone and could take care of it right away. She was happy to learn she had this option available and thanked me for providing fast, helpful guidance. Knowing she could access certificates on her own was a relief and saved her valuable time.

I shopped their policy with multiple carriers and found it was a difficult risk to place. After securing alternative quotes, I explained that the alternate carriers couldn’t match the coverage, and advised the customer to proceed with their previous carrier’s renewal for the best protection at a comparable price. The customer appreciated the effort to provide multiple options and valued the assistance they received throughout the process. They were thankful for the support from both myself and Brianna in helping them make an informed decision.

I explained the oversight and offered to have all equipment properly quoted on the renewal. The customer was initially worried about pricing due to a prior high quote, but I provided updated quote details showing the true, much lower cost. The customer was very pleased with how quickly the issue was handled and was relieved that the actual premium was much more affordable than they expected. They were grateful that everything was added correctly this time around.

I reviewed the customer’s insurance policy thoroughly to confirm they were covered appropriately. The only missing piece was the Waiver of Subrogation endorsement, which I promptly attached. The customer expressed appreciation for the fast and thorough assistance provided. They were grateful the revised certificate was sent out quickly and accurately.

I contacted underwriting to request a revised renewal quote that included the updated business name. After receiving it, I updated the customer’s renewal application to match the new branding. The customer was pleased that the change was handled so smoothly and efficiently. They appreciated being able to make the switch during the renewal process instead of dealing with it after the fact.