Job completed for Personal Auto Client

Completion date: October 20, 2025

Location: Pearland, TX

Why did the customer contact us?

A Personal Auto Client contacted the agency confused about the agent/insurance company dynamic and unclear about his payments.

Solutions provided:

A Personal Auto Client contacted the agency confused about the agent/insurance company dynamic and unclear about his payments. The agency explained the roles of the agent and Progressive in a way the client could understand, reviewed his payments, and sent the details via email. The client was thankful and gained a clearer understanding of the situation.

Team members on this project:

Baylie Sullins