Commercial and General Liability Insurance in Garland, Texas

A Plumbing, AC & Electrical Contracting Company contacted the agency requesting a copy of their current Certificate of Insurance. The agency referred the client to the Client Center to access and download the COI and sent a text with the access link since the client was not in the office. The client was able to retrieve the certificate and expressed appreciation for the assistance.

An Electrical Services Company contacted the agency needing assistance obtaining a Certificate of Insurance to satisfy the insurance requirements of a State contract. The agency reviewed the client’s General Liability policy, confirmed all required endorsements and coverage, generated the Certificate of Insurance, and emailed it along with supporting documentation. The client was very pleased with the quick turnaround and appreciated the prompt delivery.

A Service Company contacted the agency after providing new Gross Sales figures and requested a Mid-Term quote reflecting those changes. The agency reviewed the updated Gross Sales information, adjusted the policy data, and requested a Mid-Term Quote from the carrier to reflect the new exposure. The client appreciated the review and the timely quote, which allowed them to see the impact before the end-of-year audit.

An Educational Services Company contacted the agency to add two commercial vehicles to their existing policy and requested a quote for the updated premium. The agency gathered vehicle details, confirmed information about drivers, special equipment, and coverage changes, and identified vehicle locations to calculate the accurate difference in annual premium. The client was thankful for the review and chose to proceed with the policy change.

I reviewed their account to confirm that her policies were active, verified all certificate details for accuracy, and promptly issued the COI. I sent it directly to them and CC’d the certificate holder to make sure everyone had the correct documentation. The customer was pleased with the fast turnaround and grateful that the COI was delivered quickly. With the certificate submitted, they are now able to receive payment without further delay.

I reviewed their rating information and explained that premiums are based on projected revenue. We agreed to lower the gross receipts projection for the upcoming term to provide some premium relief, with the option to adjust mid-term if their business increases. They thanked me for finding a practical solution and appreciated that the updated application and quote now better reflect their business. They were happy to move forward with a lower premium.

I reviewed the premium and down payment details with the customer and guided them on what amount to enter so the payment could be processed successfully. I made sure they had everything they needed to move forward. The customer was happy with the assistance and grateful for the quick resolution. They also agreed to let us quote their General Liability policy.

I contacted the MGA managing their policy to see if we could endorse their current General Liability to include cyber liability, but was informed it wasn’t possible. Instead, I arranged for a cyber liability quote to be started with the information we had and escalated the situation to a senior agent for further handling. The customer was pleased with the swift response and felt reassured knowing we were actively working on their request. They purchased the cyber liability policy the same day.