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Jannette Ornelas - Senior CSR & Audit Resolution Advocate

Jannette Ornelas

Senior CSR & Audit Resolution Advocate

Certifications: State of Texas Property and Casualty Insurance Licensed

Jannette Ornelas

Senior CSR & Audit Resolution Advocate

About Jannette Ornelas:

Jannette has joined our team and looks forward to helping you with all your commercial insurance needs. A veteran of the industry, she has all the experience that you've come to expect from dealing with an insurance expert. With just a simple call, Jannette can help you make the changes to your insurance policy that your company needs to keep it accurate and active. She's one of the reasons we can confidently say that "We make insurance simple!"

Jannette has joined our team and looks forward to helping you with all your commercial insurance needs.

Meet Jannette Ornelas with Quote Texas Insurance

Customers love working with Jannette Ornelas

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Iris O

Posted on Quote Texas Insurance

Jannette took care of my policy’s issues and set it up so they’d be prevented in the future, great customer service!

Candelario O

Posted on Quote Texas Insurance

Jannette helped me tailor my insurance to fit my budget and my requirements. Her excellent communication skills and professionalism made my experience memorable. Highly recommend. Thank you so much!

Ruby T

Posted on Quote Texas Insurance

Jeannette Ornelas,Senior Audits Resolution Advocate, made me feel so welcomed when I called for a quote. She is very polite and knowledgeable of the company she works for. She made me feel at ease. I would highly recommend you contact her for your insurance needs.

Sam Flores

Posted on Quote Texas Insurance

I have never been more impressed with the knowledge, professionalism, guidance and expertise of any other agency more than this place!!! Jannette was able to guide me and help me protect my company from risks and exposures that I didn't even realize we're right in front of me!! Thank you Jannette and the entire Team at Quote Texas Insurance!!! If you are looking for a one stop shop for all you insurance needs for your business, this is your place!

dennisse perez

Posted on Quote Texas Insurance

Jannette has help us a lot with everything we have asked her, she is really quick with the paperwork. I really recommend her. She will do her best to give you an awesome customer service. We love working with her

Abigail Bracamontes

Posted on Quote Texas Insurance

I received ABOVE & BEYOND service from Jannette!! She was extremely helpful, I was blown away by how easy and fast the process was. I highly recommend her, you can tell she really loves helping people!! I’m so happy with my experience & look forward to doing business again in the future!

Ana Lara

Posted on Quote Texas Insurance

Janette was awesome! I hate dealing with insurance stuff but my experience was smooth and stress free. Thanks!!

Mario M

Posted on Quote Texas Insurance

Our plumbing company has been with Quote Texas for almost 10 years now and they have been the most kind and patient people on earth! These reviews speak for themselves! Janette is our agent, she is so sweet and always ready to lend her helping hand. :)

Mandy McIntosh

Posted on Quote Texas Insurance

Hudson Ramsey got us set up with the best RMP insurance policy, he was kind, helpful and quick to respond when I had questions. Janette Ornealas is in service, I needed to get into the client center and add something to my COI, she walked me through it and showed me how to take advantage of what the center offered so I can make changes and updates on my own! She was very kind and attentive. I would recommend this company to anyone looking!

Crystal Perez

Posted on Quote Texas Insurance

Once again I had to help my parents on their policy, and I called in and Jannette helped me assist my parents in adding coverages to their policies. Super helpful and always friendly!

Alonzo Cano

Posted on Quote Texas Insurance

I worked with Janette, let me start by saying she watched out for me and gave me different options that were customizable to my needs. She made sure I was covered under any circumstance that the future may hold. HIGHLY RECOMMEND!!!

Alondra Nunez

Posted on Quote Texas Insurance

Jannette is so professional and helpful!

Samuel Flores

Posted on Quote Texas Insurance

In and out in a flash. Janette was extremely knowledgeable and helpful. Thank you so much.

Felipe Hernandez

Posted on Quote Texas Insurance

One of the things I hate most is dealing with insurance providers but Jannette made my experience amazing. She was so knowledgeable and patient with all questions I had. She went above and beyond to make sure that I understood all the information that she provided me with. I genuinely appreciate the level of customer service and comfort that I received. I will definitely be recommending this office and Jannette to my friends and family.

Jodi Strickland

Posted on Quote Texas Insurance

I started using Quote Texas in 2018. They have always taken care of me and all my commercial insurance needs. Im hard to reach and they always find a way to make sure I’m aware of everything going on and renewals. They’ve recently updated their software to have a client Portal which makes everything so easy to manage. Jannette walked me through setting up/using the client portal and she was so great! She was very thorough and answered all my silly questions! We would definitely recommend Quote Texas!

Ana Portillo

Posted on Quote Texas Insurance

I can’t say enough great things about this agency! Jannette made me feel like she really cares and will go above and beyond to take care of me. I would definitely recommend Jannette to all my friends and family!

Terra Roberts

Posted on Quote Texas Insurance

Jannette Ornelas is a life saver! She was able to help out my husband and I who own a small plumbing business, on a Friday afternoon, with no issues at all!! We really love this company and have been with them for 5-6 years and have had the best customer service! Thank you!

Crystal Perez

Posted on Quote Texas Insurance

I called in for some help on my parents policy and Jannette was so helpful! Super friendly and knew what I meant even though I did not!

Rio

Posted on Quote Texas Insurance

I had good customer service with quote Texas. Ms. Jannett Ornelas was very helpful and answered my questions.

Jamie Ornelas

Posted on Quote Texas Insurance

Greatest Customer Service! Thank You Jannette for your quick response and diligence in assisting me! We truly need more people like you in the Insurance Industry!

Richard Ribble

Posted on Quote Texas Insurance

As a growing business Quote Texas always has us covered. The staff is Professional and Quick to respond. Any questions or concerns are always answered with explanations and patience. Quote Texas Team...... DR HVAC Services, LLC thanks you for your 5 star service.

armand w fourton

Posted on Quote Texas Insurance

Jennette and the whole team at quote texas insurance have been professional and helpful at all times.

Dominick Hernandez

Posted on Quote Texas Insurance

This was my first time doing insurance by myself, and Jannette was super kind and patient about the whole process no matter how many questions I had she was more than willing to answer.

Giselle Flores

Posted on Quote Texas Insurance

Very happy with Quote Texas Insurance! This was my first time doing insurance by myself, and Jeanette was able to guide me through to an agent. She was very friendly and kind, within a 5 minute call I was saving money with my apartment insurance, I quickly moved my cars and will keep moving everything with this company! The service was swift, friendly, and knowledgeable. Thank you for your hard work Quote Texas Insurance!

Faustino Cruz

Posted on Quote Texas Insurance

Thank You Jannette for all your help and professionalism!

Jobs Completed by Jannette Ornelas

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Damage to roof
Michael Watt

,

November 17, 2023

I took a proactive approach, advising the customer to have his roof inspected for potential hail damage. This was crucial to determine if there was sufficient damage to file a claim. In the meantime, I suggested excluding the roof from the policy as we worked towards a more permanent solution. The customer expressed deep gratitude for the advice and support I provided. He was particularly struck by the effort I made to help him assess the roof damage for a possible hail claim. It was a pleasant surprise for him to experience this level of care and assistance from an insurance agent. Cases like these reinforce the value of providing knowledgeable guidance and genuine concern for our clients' needs. Best, Jannette, Insurance Agent at Quote Texas Insurance

Ronnie Rincon Services
Ronnie Rincon Services

,

November 16, 2023

Determined to help, I guided the customer to check the VIN on the dashboard. Although this too was blurry and damaged, together we managed to decipher it. This effort saved the client from the hassle of further investigations to find the correct VIN and, importantly, prevented their policy from being cancelled. The client's response was heartwarming. He was extremely kind and grateful, reminding me that every day is a blessing and affirming my value as a person. Moments like these, where I can make a real difference in someone's day, are truly rewarding. Best, Jannette, Insurance Agent at Quote Texas Insurance

Billing Issue Resolved
Billing Issue Resolved

,

November 15, 2023

I approached the situation with a focus on clarity and support. I explained to the client that if indeed we owed them a refund, I was more than willing to help secure it. However, to move forward, I needed them to provide me with their bank statement showing any instances of double payment. This was essential for me to present a valid case to our accounting department. After our conversation, the client's perspective shifted. They recognized that I was genuinely on their side, committed to finding solutions and addressing their concerns. This understanding helped dissolve any tension and allowed us to work together more effectively. Best, Jannette, Insurance Agent at Quote Texas Insurance

US Direct Movers
US Direct Movers

,

November 8, 2023

I told him to get a LexisNexis report. This report was important because it would show the mistakes and we could use it to prove to the insurance company that the record was wrong. This wasn't a quick fix, but it was the best way to start solving the problem. The customer was really thankful for the help. Even though it wasn't fixed right away, he was glad to have a plan. This is what my job at Quote Texas Insurance is all about - helping people solve their insurance problems. It feels good to make a difference for someone. Best, Jannette, Insurance Agent at Quote Texas Insurance

Gonzalez Directional Drilling
Gonzalez Directional Drilling

,

November 7, 2023

I got in touch with the audits department, worked on revising the audit, and then coordinated with billing to set up a suitable installment plan. The client was really happy with how I handled everything. They appreciated my skills in managing the audit process and setting up a plan that allowed them to keep their workers' comp policy. Helping them in this way was a great reminder of the value of our work. Best, Jannette, Insurance Agent at Quote Texas Insurance

Infinity Resurfacing
Infinity Resurfacing

,

November 6, 2023

I took it upon myself to dig into the details of this audit. I went through the data carefully and directly contacted the auditors and underwriters to have the entire audit re-examined. My goal was to clarify any discrepancies and ensure our client wasn't unfairly charged. After a thorough review and several discussions, I managed to get the audit amount significantly reduced – from a staggering $21,608.00 down to just $297.00. The customer's reaction was one of absolute shock and joy. She was extremely grateful for the effort and the outcome. Because of this, she decided to continue using our services at Quote Texas Insurance for all her sub-contractors' insurance needs. It was a demanding task, but moments like these are why I love my job. Helping clients navigate through complex issues and seeing their relief and happiness is incredibly rewarding. Best, Jannette, Insurance Agent at Quote Texas Insurance

[No Description]
Melissa

Brenham, TX

Melissa had very specific additional insured endorsements and policy contract requirements that she needed help with. We were able to help with the specific additional insured endorsements and policy contract requirements that she needed help with. I was able to use my past experience and expertise to analyze the contract requirements. Melissa was in talks with other agents as well but was not able to find another who was able to get the specific additional insured endorsement required by the contract. But thanks to Quote Texas Insurance she was able to find exactly what she needed!

Appliance Repair
Olga Kim

Houston, TX

Olga has a General Liability Policy with us that is coming up for renewal. Her vendors request proof of her renewed insurance a month in advance! And with the wait time to receive printed policy copies and new policy numbers, getting all that proof of insurance out so far in advance of the renewal date itself can be tricky! However, Olga was able to contact me to make her renewal payment and have all of her renewal certificates sent out the same day she requested them- 20 days before the policy was supposed to renew! She was relieved to have those taken off her plate so that she could focus on running her business.

Fire Supression
A&A Fire and Security Solutions, LLC

Katy, TX

This insured reached out to me requesting help getting their coverage's to meet requirements for a new vendor. We reviewed the policies and were able to get them into compliance and the certificate approved the same day. This allowed them to begin work for the contract without any issues.