Job completed for Transportation Services Company
Completion date: October 8, 2025
Location: Carrolton, TX
Why did the customer contact us?
A Transportation Services Company contacted the agency after their authority was revoked and they could not determine the cause, needing assistance to investigate the issue.
Solutions provided:
A Transportation Services Company contacted the agency after their authority was revoked and they could not determine the cause, needing assistance to investigate the issue. The agency discovered that Progressive submitted incorrect filings, which revoked cargo filings previously submitted by another carrier, resulting in a $1,000 fine. A ticket was created with Progressive to have them cover all expenses caused by their error. The client was still frustrated but appreciated the agency’s diligent efforts to resolve the problem.
Team members on this project:
Jannette Ornelas
