Tabitha Dragoo
Account Service Consultant
Tabitha Dragoo
Account Service Consultant
About Tabitha Dragoo:
Tabitha Dragoo serves as an Account Service Manager at Quote Texas Insurance, bringing nearly a decade of comprehensive customer service experience to the team. Her background spans various industries, where she has consistently demonstrated her commitment to client satisfaction and operational efficiency.
In her current role, Tabitha is responsible for assisting customers with their needs, ensuring they receive exceptional service and support. She has played pivotal roles in implementing systems that have significantly enhanced office efficiency and strengthened customer relationships.
Passionate about continuous improvement, Tabitha actively expands her expertise in the commercial insurance industry. Outside of work, she enjoys reading, crocheting, and spending time with her family and dog.
Customers love working with Tabitha Dragoo
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Jobs Completed by Tabitha Dragoo
See AllRichardson, TX
October 31, 2025
A Service Contracting Company contacted the agency concerned about the high renewal cost of their insurance, even after the agency reshopped the policy to ensure the best coverage and premium. The agency informed the client about a Pay In Full discount offered by the carrier, which reduced the premium by $100. The client was grateful for the solution that helped lower the cost.
Carrolton, TX
October 31, 2025
A Fencing & Welding Company contacted the agency worried that their policy would cancel due to their credit card being hacked. The agency updated the client’s payment information to ensure the policy remained active. The client was grateful and relieved that they no longer had to stress over a potential cancellation.
Corpus Christi, TX
October 31, 2025
An Insured Individual contacted the agency having difficulty using the payment portal to make her renewal payment. The agency assisted by taking the payment over the phone, ensuring it was processed successfully. The client was happy that the payment was completed without further issues.
Arlington, TX
October 29, 2025
A Mechanical Contracting Company contacted the agency in a panic after receiving a letter stating their policy would cancel if payment was not made, despite having paid their policy in full previously. The agency contacted the carrier, discovered the payment was related to an endorsement, and assisted the client in making the payment to avoid cancellation. The client was extremely grateful for the prompt assistance and relief in saving the policy.
Garland, TX
October 27, 2025
A Plumbing, AC & Electrical Contracting Company contacted the agency requesting a copy of their current Certificate of Insurance. The agency referred the client to the Client Center to access and download the COI and sent a text with the access link since the client was not in the office. The client was able to retrieve the certificate and expressed appreciation for the assistance.
Fort Worth, TX
October 23, 2025
A Plumbing Contractor contacted the agency requesting assistance with correcting a newly issued Certificate of Insurance. The agency emailed the client with step-by-step guidance to access their Client Portal and generate a new COI, which was completed successfully in approximately two minutes. The client expressed appreciation for the assistance and for being shown how to complete the process independently.
Mansfield, TX
October 21, 2025
A Plumbing Contractor contacted the agency requesting a Certificate of Insurance they had not yet received and asked how long it would take to obtain it. The agency guided the client to log into the Client Center and walked them through the process of generating their own certificate. The client was ecstatic with the ease of creating the certificate and expressed gratitude for the simplified process.
Denton, TX
October 21, 2025
An HVAC & Construction Company contacted the agency requesting a Certificate of Insurance and asked to have a certificate holder added. The agency explained the process and provided a link to the Client Center, allowing the client to generate the COI with the certificate holder in approximately 2–3 minutes. The client successfully created the COI and was appreciative of the assistance.
DeSoto, TX
October 14, 2025
A Window Cleaning Company contacted the agency needing assistance generating a complex Certificate of Insurance to meet specific vendor requirements. The agency reviewed the vendor’s insurance documents, created the Certificate, and included all required endorsements and wording to ensure full compliance. The client was appreciative of the updated certificate and the timely response.
Laredo, TX
October 7, 2025
A Commercial Services Company contacted the agency needing help cancelling an insurance policy that was no longer required. The agency reviewed the policy, confirmed the coverage was no longer needed, completed the cancellation form, and emailed it to the client for signature to ensure proper processing. The client was appreciative of the prompt and straightforward assistance.
Cedar Hill , TX
September 29, 2025
An Educational Services Company contacted the agency needing to add a new location, but the building owner was uncooperative in completing the required form for the carrier. The agency simplified the form by breaking it into specific questions and emailed them to the building owner, who responded promptly with the necessary information. The client was very grateful for the assistance.
Spring, TX
September 29, 2025
A Commercial Plumbing Company contacted the agency upset because they were unaware of overdue payments and faced same-day policy cancellation. The agency facilitated payment over the phone, preventing the policy from cancelling. The client was very happy that coverage was maintained without any lapse.
Grand Prairie, Tx
September 25, 2025
A Technology Services Company contacted the agency needing assistance adding a required endorsement to their policy to satisfy contractual requirements. The agency confirmed the premium impact with the company, communicated with the client, and added the endorsements upon approval. The Certificate of Insurance was updated to reflect the contract requirements, and the client was appreciative that everything was completed smoothly and remained compliant.
North Richland Hills, TX
September 9, 2025
A Construction Services Company contacted the agency needing to add a certificate holder as an additional insured as quickly as possible. The agency requested the carrier to rush the endorsement and returned it to the client faster than usual. The client was thankful, as the update was needed to start a time-sensitive job.
Lubbock, Tx
September 8, 2025
A Manufacturing Company contacted the agency regarding an invoice exceeding $1,000 and requested assistance in resolving the outstanding balance with their insurance company. The agency reviewed the original documentation, including proof of prior insurance, with the carrier. The insurance company removed the premium increase and credited the outstanding balance to the client’s policy. The client was appreciative of the assistance and pleased with the resolution.
Victoria, Tx
September 4, 2025
A Remodeling and Repair Company contacted the agency because the Certificate of Insurance they previously received was incorrect and needed to be updated. The agency corrected the COI and sent the updated version to the client. The client was very thankful for the prompt assistance.
San Marcos, Tx
August 29, 2025
An Entertainment Services Company contacted the agency needing assistance setting up their commercial General Liability policy on ACH payments to prevent recurring late fees. The agency emailed the ACH authorization form to the client, submitted it to the company for processing, and ensured the payment was applied correctly. The client was appreciative of the assistance in establishing automatic payments.
Haltom City, Tx
August 29, 2025
A Commercial Plumbing Company contacted the agency needing to add a vehicle to their policy before the weekend. The agency quickly quoted and added the vehicle to the policy, ensuring it was active in time. The client was very pleased with the prompt service.
Richardson, Tx
August 22, 2025
An Industrial Services Company contacted the agency to follow up on a pending inspection that included repair recommendations. The agency confirmed that the repairs were completed, assisted the client in finalizing the inspection process, and helped complete the required documentation for the inspector. The client was appreciative and relieved that the process was completed smoothly.
Grapevine, Tx
August 14, 2025
A Commercial Plumbing Company contacted the agency after receiving a cancellation notice for their policy despite having made a payment, and they were unsure why the policy was being cancelled. The agency contacted Progressive BOP, discovered a $15 NSF payment issue, and facilitated a call with the insured to make the payment and provide a verbal statement of no loss to reinstate the policy. The customer was very grateful for the assistance and prompt resolution.
Midland, TX
July 21, 2025
I promptly provided a quote for the driver to help the customer move forward with the hiring process without delay. This enabled them to confidently extend a job offer. The customer was very pleased with the quick turnaround on the quote. They appreciated the support which allowed them to proceed with the job offer.
San Antonio, TX
July 21, 2025
I sent the customer a link to update their payment method easily online. Additionally, I provided a quote for commercial auto insurance to help them qualify for a multi-policy discount with the same carrier. The customer was grateful for the convenience of updating their payment method through the link. They were excited about the potential premium savings by combining their commercial auto and general liability policies.
Plano, TX
July 18, 2025
I facilitated the policy rewrite with the carrier and assisted the customer throughout the process to ensure the new policy was active without delay. I confirmed that all necessary updates were processed successfully. The client was very pleased with the prompt service and appreciated how quickly the rewrite was completed. They expressed satisfaction with the seamless handling of their request.
Lancaster, TX
July 18, 2025
I updated the VIN number on the policy the same day to ensure the client could proceed with their vehicle inspection without delay. I confirmed the corrected documentation was sent to the client. The client was very pleased with the quick and easy resolution of the issue. They appreciated the fast turnaround that allowed them to complete their inspection as scheduled.
Wichita Falls, TX
June 6, 2025
I communicated directly with the underwriting team to clarify that the business does not transport children. By correcting the information promptly, I was able to prevent the cancellation and protect the policy. The customer was very grateful that the issue was resolved quickly. Their policy had just renewed, and they were relieved to know it would remain active.
Sugar Land, TX
June 6, 2025
I contacted the carrier and sent follow-up communications to request updated quotes for the changes. Once the information was received, I facilitated the updates to the policy as requested. The customer was very happy that we were able to get the new driver added without delay. They appreciated the quick turnaround and support throughout the process.
Austin, TX
September 6, 2024
A plumbing services business in Austin had a claim and needed a prompt response from the insurance company to arrange a rental vehicle. Tabitha offered to contact the claims department and request that the client be called as soon as possible. The client was very grateful for the assistance and informed Tabitha that the carrier reached out to them shortly after.
Dallas, TX
September 6, 2024
A mechanical business in Dallas needed a certificate of insurance (COI) quickly for a job they were already working on. Tabitha quickly created the certificate and sent it to the city as required. The client was very thankful for the quick response and timely delivery of the certificate.
Austin, TX
September 5, 2024
A property management business in Austin was unhappy with the credit card fee applied to payments. Tabitha offered to set the client up with ACH payments, with a one-time fee of $20, so they wouldn’t have to pay the processing fee each time. The client was very thankful for the solution and agreed to switch to ACH payments moving forward.
Fort Worth, TX
September 4, 2024
A mechanical business in Fort Worth was contacted by a certificate holder requesting additional coverage to meet their requirements. Tabitha worked with the insured and the carriers to review the coverage. Although it could not be added mid-policy, Tabitha informed the client that it could be addressed at renewal. The client was ecstatic to learn that no additional premium would be required and was happy to wait until renewal to add the coverage.
Fort Worth, TX
September 4, 2024
A painting business in Fort Worth was upset that a multi-policy discount had been removed from their policy. Tabitha worked with the carrier to find a solution by adding an additional insured, ensuring both policies had the same named insured, which allowed the multi-policy discount to be applied. The client was happy with the outcome and appreciated that the discount was restored to their account.
