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Job completed for Residential and Commercial General Liability Insurance
Completion date: July 11, 2025
Location: Arlington, TX
Why did the customer contact us?
The customer had an audit that initially generated nearly $2,000 in additional premium charges, which caused concern. They reached out for help in understanding the charges and disputing the results.
Solutions provided:
I worked directly with the audits department to dispute the audit findings and coordinated the collection and submission of supporting documentation. Through clear communication and persistence, we were able to get the audit revised significantly. The audit was successfully adjusted down to only $130, which was a huge relief for the customer. They were very happy and excited about the outcome and grateful for the support provided.
Team members on this project:
Jannette Ornelas
