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Job completed for Commericial Plumbing Services
Completion date: June 13, 2025
Location: McAllen, TX
Why did the customer contact us?
The customer was confused about their upcoming renewal and a separate quote that was being prepared for them. They were unsure how the two processes related and whether the quote would affect their renewal due the next day.
Solutions provided:
I clearly explained that the quotes in progress would not impact the renewal that was scheduled for the following day. I reassured them that it was safe to proceed with the renewal payment immediately to avoid any lapse in coverage. The customer felt relieved and satisfied with the explanation and promptly completed their renewal payment. This ensured their coverage remained active without interruption.
Team members on this project:
Dani Darden
