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Job completed for Early Childhood Education and Daycare Services
Completion date: June 6, 2025
Location: Wichita Falls, TX
Why did the customer contact us?
The customer’s policy was at risk of cancellation because the carrier mistakenly believed they were transporting children, which affected their underwriting classification. The customer urgently needed help to correct the misunderstanding and preserve their coverage.
Solutions provided:
I communicated directly with the underwriting team to clarify that the business does not transport children. By correcting the information promptly, I was able to prevent the cancellation and protect the policy. The customer was very grateful that the issue was resolved quickly. Their policy had just renewed, and they were relieved to know it would remain active.
Team members on this project:
Tabitha Dragoo
