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Job completed for Telecommunications and Network Installation Services
Completion date: June 6, 2025
Location: Harlingen, TX
Why did the customer contact us?
The customer had just purchased a policy through a Senior Agent and needed an endorsement the very next day under tight time constraints. There were also communication issues between the customer and their finance company, which complicated the situation.
Solutions provided:
I worked directly with both the customer and the finance company to identify the source of the problem and resolve it efficiently. My goal was to ensure a seamless and timely update to support the customer’s business transaction. The customer was grateful for the quick resolution and personalized support. The endorsement was processed in time, allowing the customer to move forward without delay.
Team members on this project:
Jannette Ornelas
