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Job completed for Organic Landscaping and Soil Treatment Services
Completion date: June 6, 2025
Location: Laredo, TX
Why did the customer contact us?
The customer needed help processing their renewal payment and was also having trouble resetting his password through the carrier’s portal. They were worried about the possibility of a lapse in coverage due to the delays.
Solutions provided:
I took their payment over the phone to ensure continuous coverage and avoid any interruption. I also provided the carrier's contact information and directed them to the correct department so they could get assistance resetting their account. They were thankful for the support with both the payment and login issue. With everything resolved, their policy was successfully renewed.
Team members on this project:
Baylie Sullins
