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Job completed for Home Services and Restoration
Completion date: June 6, 2025
Location: Atasocita, TX
Why did the customer contact us?
The customer was owed a refund of over $10,000, but the carrier had been unwilling to release it. This created a frustrating situation that required persistent follow-up to resolve.
Solutions provided:
I called the carrier almost daily to follow up on the refund status. After multiple attempts, I escalated the issue to the VP of Operations, who approved an override to release the refund to the customer. The customer was very thankful for my hard work and persistence in securing the refund they were rightfully owed. They appreciated the resolution and the support provided.
Team members on this project:
Jannette Ornelas
