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Job completed for Legal Services and Law Firm
Completion date: April 30, 2025
Location: Cedar Hill, TX
Why did the customer contact us?
The customer was trying to make a renewal payment online but was frustrated because the portal was not working. their policy was set to expire the next day, adding urgency to the situation.
Solutions provided:
I assured them that I could take care of the payment over the phone to avoid any lapse in coverage. They provided their payment information, and I processed the renewal payment promptly. The customer was very happy and relieved to have the payment handled so quickly and without hassle. They appreciated the help in preventing any disruption to their policy.
Team members on this project:
Dani Darden
