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Job completed for Residential and Commercial Plumbing Services
Completion date: February 19, 2025
Location: Missouri City, TX
Why did the customer contact us?
The customer called in with questions about making a renewal payment but wasn’t sure how to proceed. They needed help understanding their options to ensure the payment was made on time.
Solutions provided:
I explained that I could take the payment over the phone or they could contact their carrier directly if they preferred. I let the customer know I was happy to help with whichever method worked best for them. The customer was very happy with the assistance and chose to complete the payment over the phone. Their renewal was successfully processed, and they appreciated the easy experience.
Team members on this project:
Dani Darden
