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Job completed for Commercial and Residential Plumbing Services
Completion date: January 30, 2025
Location: Sherman, TX
Why did the customer contact us?
The customer urgently needed three certificates of insurance, but everyone else was at lunch and I was unable to send them at that moment. She was in a bit of a rush and needed a quick solution.
Solutions provided:
I introduced her to the client center and sent over the YouTube walkthrough video so she could generate the certificates herself. This way, she didn’t have to figure it out alone and could take care of it right away. She was happy to learn she had this option available and thanked me for providing fast, helpful guidance. Knowing she could access certificates on her own was a relief and saved her valuable time.
Team members on this project:
Baylie Sullins
