Job completed for Commercial HVAC Installation and Repair
Completion date: January 22, 2025
Location: Rowlett, TX
Why did the customer contact us?
The customer needed to add new equipment to their policy in preparation for their renewal and noticed that some previously requested equipment had not been added. They were concerned and reached out to ensure everything would be included correctly this time.
Solutions provided:
I explained the oversight and offered to have all equipment properly quoted on the renewal. The customer was initially worried about pricing due to a prior high quote, but I provided updated quote details showing the true, much lower cost. The customer was very pleased with how quickly the issue was handled and was relieved that the actual premium was much more affordable than they expected. They were grateful that everything was added correctly this time around.
Team members on this project:
Baylie Sullins
