Job completed for Michael Watt
Completion date: November 17, 2023
Why did the customer contact us?
At Quote Texas Insurance, I handled a critical situation for a client, Michael Watt, whose home policy was at risk of non-renewal due to the worn condition of his roof. With granule loss evident and the policy expiration date looming, the situation needed immediate attention.
Solutions provided:
I took a proactive approach, advising the customer to have his roof inspected for potential hail damage. This was crucial to determine if there was sufficient damage to file a claim. In the meantime, I suggested excluding the roof from the policy as we worked towards a more permanent solution.
The customer expressed deep gratitude for the advice and support I provided. He was particularly struck by the effort I made to help him assess the roof damage for a possible hail claim. It was a pleasant surprise for him to experience this level of care and assistance from an insurance agent.
Cases like these reinforce the value of providing knowledgeable guidance and genuine concern for our clients' needs.
Best,
Jannette, Insurance Agent at Quote Texas Insurance
Team members on this project:
Jannette Ornelas,
Photos & Videos:
